More questions? Browse our FAQ section now

Are you a property agent?

Yes, we are! We are a property agent, similar to other agencies. Our business model brings more security to Landlords, allowing them to rent their property in as little as 24 hours.

What is the duration of your lettings agreement?

We will rent your property for periods that range from 12 months to up to 5 years. Depending on your plans, and the security you require, we will provide you with full flexibility.

Will I need to wait to receive my rental payment until the property is tenanted?

No. You will receive your rental payments regardless of whether a property is vacant or not. With us, there are no rental arrears or voids, therefore you do not need to worry about waiting for the property to be tenanted.

What type of contracts will you have in place?

All of our agreements are Company Let contracts. This means that we do not issue or draft any ASTs, giving you more security and flexibility if you want to terminate your agreement before the end of your original agreement.

Which geographical areas do you cover?

We cover Birmingham and the surrounding areas. We have not yet extended to other areas of the country, but can provide this flexibility if you own a property located in a different location.

Property Management Questions

Is maintenance included in your service?

We include maintenance, free of charge in all rental agreements. This comprises of small issues that relate to your property, such as minor cosmetic damages, inspections, repairs. We do not cover structural issues.

Will I receive reports of my property?

We will send across monthly or quarterly reports, depending on your agreed terms and conditions. These reports are aimed at maintaining the properties to the highest standards.

How can I get in touch with you?

We have a 24-hour customer support helpline. Alternatively, you can reach out to us via the website, or via email at info@hausbirmingham.co.uk.

What does free design and refurbishment include?

You will always receive a higher rental amount if your property is in a good condition. We aim to elevate all properties to a consistently high standard, therefore, depending on your flexibility, we provide free design, photography and refurbishment services in exchange to a small rent-free period.